Canteen Staff & Volunteers

Managing staff and volunteers can be the most challenging, yet rewarding part of a canteen manager’s role.

Canteen Staff

Key aspects of managing staff are:

  • Recruitment – ensure that you have selected wisely with respect to experience, skills and values, and that the recruit as a good expectation of the role to be performed
  • Position description – provide a complete position description including an indication of the level of performance required
  • Development – provide appropriate training and ensure there are opportunities for ongoing development (ASCA can provide opportunities for development – for example using your staff member to gain ASCA 5 star accreditation, or registering your staff member in the certificate 3 course in canteen operations)
  • Remuneration – ensure your staff member is appropriately remunerated by ensuring award conditions are met
  • Recognition – recognise good performance (ASCA’s Celebrate Canteen Week is designed to recognise the excellent work of canteen staff and volunteers)
  • Involvement – provide opportunities for staff to be involved in a range of activities in the canteen and school generally
  • Succession – one of the most important tasks of a manager is to help provide a succession plan, and while this is never easy in a small organisation a staff member can be the right person to develop to take over from the canteen manager when she/he decides to move on

Staff Wages

Independent and Catholic Schools

From 1 January 2010, modern awards apply in most workplaces. The commencement of modern awards means that there have been changes to minimum terms and conditions for many employees. The changes vary by State, industry and employer. Visit www.fairwork.gov.au to locate information about the most suitable award for you.

State Schools

Queensland

The Queensland Industrial Relations Commission (QIRC) is the official publisher of decisions, awards, agreements, amendments, notices, orders and other documents of the Industrial Court of Queensland (ICQ), the QIRC and the Industrial Registrar. To view the complete Parents and Citizens and other Associations Retail Award visit www.qirc.qld.gov.au

Western Australia

The Department of Commerce, is the government body that provides accurate and up to date advice on industrial relation matters. For more information, the number for the Department of Commerce, Wageline is 1300 655 266 or they may be contacted at www.commerce.wa.gov.au/labourrelations.

South Australia

Parent and Citizen Associations and leased canteen operators must comply with all the terms and conditions, including any transitional provisions, contained in their relevant modern award, which is The Fast Food Industry Award 2010.

NSW

Parent and Citizen Associations and leased canteen operators must comply with all the terms and conditions, including any transitional provisions, contained in their relevant modern award, which is The Fast Food Industry Award 2010.

Victoria

For more information follow these links.

Fast Food Industry Award for School Canteens and Caterers and Contractors

The relevant award is the Fast Food Industry Award 2010 (MA000003)

The following is suggested as the "best fit" for staff employed by both Leased Canteen operators and P&C operated school canteens:

  • Level 1 - Canteen Assistants
  • Level 2 – Canteen Managers or second in charge who provides management assistance to the canteen operator
  • Level 3 – Canteen Managers who is the primary person responsible to the operator for the management and running of the canteen

For more information, go to Fair Work Australia and click the link:

https://www.fwc.gov.au/documents/documents/modern_awards/award/ma000003/default.htm

Volunteers

The Canteen Resource Manual has lots of useful documents, including some to help you manage your important team of volunteers